FAQ

17 articles

How Does Divest Work? A Simple Guide to Converting Crypto to CashLearn how to use Divest How can I access my Divest referral code or link?How to access and copy your Divest referral Code and Link.How can I reset my PIN on Divest?Your Divest PIN is what protects sensitive in-app actions such as converting crypto to cash and changing your settings. If you've forgotten your PIN or simply want to change it, you can reset it at any time from your Profile page, as long as you're signed in to the app. Here's exactly how: • Open Can I change my email address or phone number on my Divest account?Yes, but only before you complete your Tier 1 KYC (identity verification). Until then, you can freely edit your profile to update your email address or phone number. Once your Tier 1 KYC has been completed, however, these details are locked for your account's security. This means you can no longer edit your details, including How can I find my wallet address on Divest App?Need to find your crypto wallet address? Divest gives you two simple ways to access it. Follow either option below to get started. Option 1: Through Rates Open the Divest app and tap Rates at the bottom of the screen. Select the crypto asset you want to deposit from the list of supported assets. Select How can I change my payout account on Divest?Your payout account is where your funds land whenever you convert crypto to cash. You can add a new payout account or switch your primary one at any time from your Profile.Here's the full walkthrough: Open your Divest app. From the homepage: Tap the Profile icon at the bottom-right of the screen. On your Profile How can I access my in-app wallet on Divest?Getting into your Divest in-app wallet takes just a few taps. Here's how: Open your Divest app. Log in using your Face ID or secure PIN. On your home page, look for the Wallet icon at the bottom of the screen and tap it. Tap the wallet icon to view your wallet activity and balances How can I secure my Divest account?Keeping your Divest account secure protects both your funds and your personal information. Follow these practices to keep your account safe: Complete your KYC (identity verification). A verified account is more secure and gives you full access to Divest's features, including higher transaction limits. Never share your password with anyone; not even someone claiming to How does the Refer and Earn programme work on Divest?The Refer and Earn programme allows you and your friends to earn $5 each when you invite them to join Divest and they complete the required transactions. Here is how it works: Share your referral code/link — Send your unique referral link to your friends through any app — WhatsApp, SMS, email, or social media.How can I redeem my Divest reward points for cash?Once your reward points become eligible for redemption, you can redeem them for cash directly from the Rewards section of your Divest app. To redeem your reward points: Open the Divest app and go to your homepage. Tap Rewards — the Rewards icon in the bottom navigation bar. Tap Loyalty Points — the Loyalty Points What fees does Divest charge for transactions?Divest charges zero fees on transactions. Any extra charges you notice come from your sender wallet, not from Divest. Also note: the amount of assets sent may differ slightly from the amount the recipient receives. This is typically due to charges from the sending wallet provider or standard blockchain network fees — not from Divest.How can I qualify for VIP status in the Divest Referral Program, and what are the benefits?The Divest Referral Program VIP status rewards users whose referees generate significant transaction volume across eligible Divest products. You can track your progress toward VIP status any time from the Rewards dashboard in the Divest app. How can I qualify for VIP status? You qualify for VIP status when your referees complete transactions with a When do my reward points become eligible for cash redemption?Your Divest reward points become eligible for cash redemption once your accumulated points reach a minimum value of ₦5,000. You can check your current reward points balance from the Rewards section of the Divest app. How can I check my reward points balance? Open the Divest app. Tap Rewards at the bottom of the screen.Does Divest support BTC VIP trading, and how can I trade Bitcoin through the VIP route?YES!!! Divest supports Bitcoin (BTC) VIP trading for eligible transactions. The BTC VIP route allows eligible users to trade Bitcoin at the applicable VIP rate. To trade BTC through the VIP route, follow these steps: Open the Divest app. On the home screen, switch the trading option from "Crypto to Cash", then select "Divest VIP."How can I check the current exchange rates on Divest?Open the Divest app and log in to your account. Tap Rates in the bottom navigation bar (see screenshot below). View up-to-date exchange rates for all supported crypto assets — including Bitcoin (BTC), USDT Tether, Polygon (POL), and USD Coin (USDC).How can I view and filter my transaction history on the Divestapp?To view your transaction history and filter specific transactions: Open the Divest app. On the home screen, tap See All to access your transaction history. Tap the Filter (funnel-shaped) icon. Select the relevant filters based on your search, such as Asset type, Transaction type, and Transaction status. Set the appropriate Start Date and End Date.How can I process a Money Exchange transaction on the Divest app?You can process a Money Exchange transaction by following these steps: Open the Divest app and switch the toggle from "Crypto to Cash" to Money Exchange. Select the currency you want to exchange your Naira to. Enter the amount in Naira you want to exchange, then tap Send Money. Select Send to a New Account,